Phone:
01506 847999

Fax:
01506 847174

About Us

Champfleurie Estate is privately owned by the Kerr family who have lived in Champfleurie House since 1987.
In 2004 the family decided to run the estate as a hobby business, however, demand for the range of products being offered has gone well beyond our best expectations and the estate business now employs a number of part time staff amounting to 3 full time equivalents and one full time member.
All the profits are currently being re-invested in the estate infrastructure including substantial investment in mechanical handling equipment, storage and airing facilities for our logs, wood fuel and woodchip enterprises.
A continous comprehensive maintenance programme is also carried out to secure the aesthetic and environmental legacy of this beautiful estate with the aim that sometime in the near future we will encourage limited public access so that others may share our enjoyment of these magnificent surroundings.
We are also completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the 'contact us' link on our web site.
We try our best to ensure the specifications and photos of each product on our website are truly representative, however due to ongoing development of the products it may be that the picture is not exact in every detail.

Our Contact details are:

Champfleurie Estate Ltd
Champfleurie House, Linlithgow, EH49 6NB

Phone: 01506 847999
Fax: 01506 847174
Email: info@champfleurieestate.co.uk

Registration No 265052 Scotland
VAT No 859 9777 30

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept payment by credit or charge card and by cheque if accompanied by a bankers card.

We accept both Visa and Mastercard. You may give us your credit card information via phone, fax, letter mail or over the Internet via our website. We do not recommend you send your details by e-mail for security reasons.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price or where a carraige will be applicable, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

Delivery is free for all products within a 5 mile radius of the estate, which is just outside Linlithgow. Delivery outside the 5 mile radius will depend on the total distance from the estate but is usually calculated at 50p per mile and delivered by our own vehicles up to a radius of 25 miles.
Deliveries beyond the 25 mile radius are normally made by an external carrier such as Palletline for a standard charge of £45 + vat (£52.88 incl vat) per pallet. Note - some goods already include this charge in the price shown on on our website and will clearly state this. Please call 01506 847999 for confirmation or if in any doubt.

Delivery Schedule

We deliver your order as soon as possible. We will normally send your order to you in 2-3 business days. We will always try to communicate with you regarding delivery arrangements.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed or telephoned with the option to cancel your order if you would rather not wait.

Tax Charges

For all orders, 17.5% VAT is added and shown in the price (5% in the case of heating fuel products such as logs).

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We do our utmost to guarantee your satisfaction. Damage however must be notified within 24 hours of delivery.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01506 847999 or fax us on 01506 847174 or write to us at Champfleurie Estate Ltd, Champfleurie House, Linlithgow, EH49 6NB or e-mail us on info@champfleurieestate.co.uk

Privacy Policy

Champfleurie Estate do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy

Every effort is made to ensure the products you purchase from us are as described on our website and manufactured to the highest possible standard.
Return of goods will willingly be accepted if they prove to be faulty, damaged, or of unacceptable standard. We would however draw your attention to the fact that wood is a natural material and will be subject to weathering and movement as it seasons. It is not uncommon for small splits and shakes to occur when drying, or warping when drying too rapidly. These will normally be rectified when the humidity rises. This is nature at work and should not be considered a fault.
Damaged goods however must be notified within 24 hours of delivery. Otherwise return of goods will be accepted if every care has been taken to ensure they are undamaged, complete with packaging and in the condition they were delivered and will be subject to a collection/carraige charge of £45 incl vat per pallet plus the outgoing shipping charge of £45 incl vat per pallet. Please call us on 01506 847999 for further details.

Remittance Terms

Payment must be made before the goods can be sent out. The only exception is for local authorities, health boards, education authorities and other government institutions, where goods can be supplied upon receipt of an official purchase order.